Botanical Oils(The 30-Day Guarantee)
Damaged Shipment: If your bottle arrives broken, simply email a photo of the bottle with the seal still intact to Reliefinabottle@gmail.com
30-Day Window: Customers have 30 days from the date of delivery to contact us regarding any shipment issues or performance concerns with our topical blends.
The Standard: Please note that this guarantee applies specifically to our botanical oils. Due to their nature, bath bombs, shower streamers, and digital products are final sale.
Bath Bombs(Replacement Only)
Handmade Quality Standards:
Reporting Period: Customers have 10 days from the date of delivery to report damaged bath bombs.Verification: Email a clear photo of the damaged product to Reliefinabottle@gmail.com.
Resolution: Once verified, we will issue a store credit and ship a replacement bath bomb to your address on file at no additional cost.
Shower Candy (Replacement Only)
Handmade Quality Standards:
Our shower candy is handcrafted in small batches. Due to the artisanal nature of these products, some crumbs in each bag are normal and expected. However, if your items arrive significantly broken or crumbled beyond use, we will provide a resolution.
Reporting Period: Customers have 10 days from the date of delivery to report damaged shower candy.
Verification: Email a clear photo of the damaged product toReliefinabottle@gmail.com.
Resolution: Once verified, we will issue a store credit and ship a replacement to the address on file at no additional cost.
Digital Product (Final Sale)
Due to the nature of digital downloads, recipes and quizzes are final sale